Gaming on 24live should be a source of entertainment — not stress or financial harm. We're committed to helping you recognize and respect your limits.
24live gives you a set of powerful tools to help you stay in control of your gaming. Use them to keep your experience safe and enjoyable.
Set your own daily, weekly, or monthly deposit cap. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Decide in advance the maximum amount you're willing to lose within a set period. Once you hit that limit, the system will automatically stop your gaming session.
Set a limit on how long you play in a single session. When the time is up, the system will notify you and automatically log you out if needed.
Need a breather? Temporarily suspend your account for anywhere from 24 hours to 30 days. No bets or deposits can be placed during this period.
If you need an extended break, you can close your account for anywhere from 6 months to permanently. During self-exclusion, logging in is completely blocked.
You can opt out of promotional offers and bonus notifications in a single click. Taking a break from marketing communications is a perfectly normal part of responsible gaming.
Responsible gaming means enjoying gaming as a mindful, controlled form of entertainment. 24live believes that online gaming is truly fun only when it doesn't disrupt the balance in your life.
Online betting and gaming can be a lot of fun, but they also carry the risk of addiction. The core idea of responsible gaming is simple: you control the game — the game doesn't control you. On the 24live platform, we support you at every step to keep that control firmly in your hands.
Keeping a few responsible gaming principles in mind is all it takes to ensure a positive gaming experience:
It's not always easy to recognise when recreational gaming starts becoming a problem. Watch out for these warning signs.
Answer the following questions honestly. This isn't a test — it's simply a chance to become more aware of your own gaming habits.
Activating responsible gaming tools on your 24live account is quick and straightforward. Just follow a few simple steps.
Log in to 24live with your username and password.
Click your name in the top-right corner and select "Account Settings".
Click on the "Responsible Gaming" section in Settings.
Choose what works for you — deposit limits, time limits, a cooling-off period, or self-exclusion.
Enter your preferred amount or duration and confirm.
A confirmation will be sent to your email and SMS. The tool will be active immediately.
24live strictly prohibits accounts for anyone under 18. As a parent or guardian, you can take additional steps to protect members of your household.
Use your operating system's parental controls to block gaming sites on your home computer or phone.
Have an honest conversation with your family about gaming. Hiding the problem only makes it harder to resolve.
If a family member shows signs of problematic gaming, seek help promptly.
If you believe a family member is underage or in difficulty, please let us know at support@24live.biz.
Remember — responsible gaming is not just an individual responsibility, it's a family one too. 24live is with you every step of the way.
Breaking free from problematic gaming can feel daunting, but with the right support it's entirely possible. 24live is here to help you every step of the way.
If you'd like to temporarily or permanently close your account, please contact support. We'll help you without any judgement.
Gaming addiction is a mental health issue. Seeking help from a mental health professional is completely normal — please don't hesitate to reach out.