24live Privacy Policy

When you open an account and use our services on 24live, we collect various types of information. This data falls into three main categories.

We only collect information that is genuinely required to provide our services and meet legal obligations. Collecting unnecessary data is against our policy.

Your information is used by 24live only for the specific purposes listed below. It is never used beyond those purposes.

• Account Management: To ensure registration, login verification, and account security.
• Payment Processing: To process deposits and withdrawals accurately.
• Identity Verification: To meet KYC regulatory requirements and prevent fraud.
• Customer Service: To resolve your complaints and queries quickly and accurately.
• Security monitoring: To detect unusual activity and keep your account secure.
• Service Improvement: Anonymous statistical analysis to improve your gaming experience.
• Legal obligation: Upon a lawful request from a licensing authority or law enforcement agency.
• Marketing (with consent only): Sending relevant offers and updates if you have agreed to receive them.

If you no longer wish to receive marketing messages, you can unsubscribe at any time from your account settings. This will not affect your account or access to our services.

24live never sells your information commercially to third parties. However, limited data may be shared with trusted partners as necessary to operate our services.

• Payment Provider: bKash, Nagad, Rocket — only the information necessary to verify transactions.
• Game software provider: Anonymous session data for game operation.
• KYC verification service: Licensed verification providers to confirm your identity.
• Regulatory Authority: As evidence of compliance with licensing requirements.
• Law Enforcement: In response to valid court orders or official investigations.

Every partner is bound by our data confidentiality agreement and may not use your information for their own purposes. Any data sharing is restricted to the minimum necessary.

24live's website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience on the site.

• Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preference and game settings.
• Analytics cookies: Anonymous data to understand which parts of the site are used most.
• Marketing cookies: To show you relevant ads, only with your consent.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause some site features to stop working.

We only retain your data for as long as necessary. Once that period ends, your information is securely deleted or anonymized.

• Account information: For as long as your account remains active, and for 5 years after closure.
• Financial Transaction Records: 7 years as required by law.
• KYC Documents: Up to 5 years after verification.
• Gaming Activity: 3 years (for dispute resolution).
• Support Conversations: 2 years.
• Cookie data: 30 days to 1 year (depending on type).

Under 24live's Privacy Policy, you hold several important rights over your own data. We fully respect and uphold each of these rights.

To Exercise These Rights support@24live.bizto reach us by email. We'll respond within 72 hours.

24live strictly prohibits accounts for anyone under 18. We do not knowingly collect any information from minors.

• Date of birth is verified at the time of registration.
• Proof of age documentation may be requested in cases of suspicion.
• If any child's data is collected by mistake, it will be deleted immediately upon request from a parent or guardian.

If you believe a minor is accessing this platform, parents and guardians are requested to contact us at support@24live.biz.

The 24live platform may occasionally contain links to partner sites or game providers. These sites have their own privacy policies and are outside our control.

24live is not responsible for the privacy practices of third-party sites. We recommend reading the privacy policy of any external site before visiting it.

24live maintains the highest industry standards in technical and administrative measures to protect your data.

• 256-bit SSL encryption: All data transfers are encrypted.
• Firewall: Multi-layered network protection.
• 2FA Support: Two-factor authentication is available for users to enable.
• Access Control: Only authorized personnel can access specific data.
• Regular Audits: Third-party security experts regularly audit our systems.
• Data Backup: Critical data is stored in secure offsite backups.

In the event of a security breach, we will notify affected users within the legally required timeframe and take all necessary steps.

24live may update this Privacy Policy from time to time. When changes are made, we follow the process outlined below.

• You will be notified in advance of any significant changes via your registered email and SMS.
• Updated policies take effect from the date they are published on the site.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The date of each version will be noted at the top of the page as "Last Updated".

If you object to any policy changes, you may request to close your account. You will be given the opportunity to withdraw any remaining balance before closure.

For any privacy-related questions, requests, or complaints, please get in touch with us. Our dedicated privacy team will handle your matter with the attention it deserves.

• Email: support@24live.biz
• Subject: Email us with the subject line "Privacy Request" for faster processing.
• Live Chat: Via the chat button at the bottom right of the platform, available 7 days a week, 24 hours a day.
• For general inquiries: Our FAQ Page View.

We aim to process all requests within 72 hours. Complex requests may take up to 30 days.