24live Terms & Terms & Conditions

24live (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming and Sports Betting service provider. These Terms & Conditions ("Terms") constitute a legally binding agreement between you (the "User") and 24live.

By using 24live's website, mobile platform, or any related services, you agree to be bound by these Terms & Conditions. These terms have been prepared in accordance with Bangladeshi law and international gaming regulations.

• These terms and conditions may be updated at any time. Members will be notified of any changes via email or SMS.
• For any disputes, please contact our customer support team.
• It is the user's sole responsibility to read and understand these terms and conditions.

The following eligibility criteria must be met to create an account on 24live. Ineligible users will not be able to complete registration, and accounts found to be non-compliant during verification will be closed.

• Age: You must be at least 18 years of age.
• Single Account: Only one account is permitted per person, household, or device.
• Accurate information: Your name, date of birth, phone number, and email must all be accurate. Providing incorrect information will result in failed account verification.
• KYC verification: A copy of your national ID or passport may be required before a withdrawal can be processed.
• Password security: Keep your login credentials secure. 24live will not be held responsible if they are shared with a third party.

If any of the details provided at registration change, please notify support immediately. Failure to update your information may cause delays in payment processing.

24live currently supports deposits and withdrawals via bKash, Nagad, and Rocket. The following rules apply to all payment transactions.

• Minimum Deposit: ৳500.
• Minimum Withdrawal: ৳500.
• Same method: Withdrawals must be made through the same method used for the original deposit.
• Processing time: Typically 15–30 minutes. Even faster for VIP members.
• KYC: Identity verification is required for withdrawals of ৳50,000 or more.
• Suspicious transactions: 24live reserves the right to temporarily suspend any unusual transactions.

Your balance is usually updated instantly once a deposit is confirmed. If a deposit is not reflected, please contact support with a screenshot of your payment.

24live offers a range of bonuses — welcome bonuses, reload bonuses, cashback, and VIP rewards. Each bonus has its own terms, which are detailed on the bonus page.

• Wagering Requirement: A minimum wagering requirement must be met before any bonus can be withdrawn.
• Validity: Bonuses must generally be used within 7–30 days. They will be automatically forfeited upon expiry.
• Game restrictions: Some bonuses are only valid on specific games. Check the bonus description for details.
• Multiple bonuses: Multiple bonuses may not be active at the same time. Decide which one you'd like to use first.
• Abuse: Evidence of bonus abuse — including bonus hunting or arbitrage — may result in bonus cancellation and account suspension.

24live reserves the right to modify or cancel any promotion. However, the existing terms of any bonus already claimed will remain in effect.

Every game on 24live is powered by an independently audited Random Number Generator (RNG), ensuring each outcome is completely random and fair.

• Game results are final. If a technical error affects a result, it will be corrected accordingly.
• If your connection drops during a game, the result is saved on our servers. Once you reconnect, the correct outcome will be displayed.
• For Sports Betting, if a match is cancelled, the bet will be refunded.
• Odds changes: In live betting, odds update in real time. The odds at the moment a bet is confirmed are final.

Any gaming-related complaints must be submitted to support within 24 hours. Complaints raised after this window may not be considered.

The following activities are strictly prohibited on 24live. Any such activity, once detected, will result in immediate account closure and possible forfeiture of balance.

• Creating multiple accounts or using another person's account.
• Placing strategic bets with the intent to manipulate the bonus system.
• Using stolen payment information.
• Using the platform for money laundering or processing illegal funds.
• Using software bots or automation tools to play games.
• Threatening or harassing other members.
• Attempting to breach the platform's security systems.

24live reserves the right to suspend or permanently close accounts in the following circumstances.

• If evidence is found of a breach of these terms or involvement in prohibited activities.
• Providing false information during KYC verification.
• If the account has been inactive for an extended period (12 months or more).
• Upon court order or at the request of law enforcement.

You may request account closure at any time. Any existing balance will be available for withdrawal, though bonus balances will be forfeited.

24live takes your personal data very seriously. To learn how we collect, store, and use your information, please visit our Privacy Policyare detailed in.

• Your information is never sold to third parties for marketing purposes.
• Payment information is protected with SSL encryption.
• KYC documents are used solely for identity verification purposes.
• You may request details of the information we hold about you, or ask for it to be deleted at any time.

24live believes gaming is entertainment — not a source of income. We want you to play in a healthy and enjoyable way. That's why our platform offers the following features.

• Deposit Limit: Set daily, weekly, and monthly deposit limits.
• Session timer: Set your own limits on how long you play in a single session.
• Cooling-off: Pause your account for a set period of time.
• Self-exclusion: If you'd like to take an extended break, please reach out to support.

If you have any concerns about your gaming, please speak with our support team. For more information, visit our Responsible Gaming View Page.

24live maintains reasonable quality controls and technical safeguards. However, our liability is limited in the circumstances outlined below.

• If a game is interrupted due to loss of internet connection.
• In the event of delays or failures caused by third-party payment providers.
• If loss occurs due to issues with the user's own device or network.
• If service is disrupted due to circumstances beyond our control (natural disasters, server attacks, etc.).

If you experience a technical issue, please contact support as soon as possible. We will investigate and do our best to resolve it.

24live reserves the right to amend these Terms & Conditions, in part or in full, at any time. The following process will be followed when changes are made.

• Members will be notified in advance of any significant changes via email and SMS.
• Updated terms take effect from the date they are published on the site.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.

If you have any questions or complaints regarding these terms and conditions, please get in touch. Our Bengali-speaking support team is available 24 hours a day, 7 days a week.

• Email: support@24live.biz
• Live Chat: Use the chat button at the bottom right of the platform.
• For general enquiries: Our FAQ Page View.